2487317 - Second Instructor does not receive Instructor Assignment Notification or VLS details once he is added to segment of Scheduled Offering

SAP Knowledge Base Article - Public

2487317 - Second Instructor does not receive Instructor Assignment Notification or VLS details once he is added to segment of Scheduled Offering

Symptom

  • When a second instructor is added to the SO segment, he/she does not receive an e-mail invitation (VLE_EVENT_CREATION template or Instructor Assignment Notification e-mail)
  • The second instructor has no knowledge of the start/end date of the session that he/she is supposed to be an instructor for.

Environment

Learning Management System (LMS)

Reproducing the Issue

1. Create a Scheduled offering by navigating to Learning/Scheduled Offering/Add New.

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2. Specify VLS settings for Scheduled Offering ( VLS server and password).

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3. Add primary Instructor for this Scheduled offering in part 3. Resources by selecting Instructor from drop down menu for field "Primary Instructor".

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4. Once Scheduled Offering has been created, navigate to scheduled offering segment tab > double click > add Second Instructor.

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5. Add Second Instructor by clicking on green plus icon as per screenshot below.

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6. Second Instructor does not receive an invitation email template

Cause

  • This is an expected behavior.
  • The VLS offering's instructor notification is based on whose account is being used.
  • As the first Instructor account is used - only that Instructor gets notified that way. It is Legacy functionality.
  • Second Instructor is not notified by VLE_EVENT_CREATION or Instructor Assignment but he can be informed by navigating to Scheduled Offering > Actions Menu > Notify Instructors

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Resolution

This is by design, to avoid an email going out for every single change made on the schedule offering segments. For example:

If you add a second instructor to 3 segments, you would get 3 emails - each one with the full list of segment calendar attachments. This is not desireable behavior.

Keywords

  • Invitation notification is not triggered to Second Instructor of Scheduled Offering, VLE_EVENT_CREATION is not triggered,  Instructor Assignment Notification
, KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions