You want to preview Business Documents from your ERP in C4C. However the PDF icon to preview it is not available in the Document Flow tab of Sales Quote.
- The communication arrangment Print Preview of Business Documents in SAP Business Suite is enabled.
- You can preview the document in ERP
Reproducing the Issue
- Go to Sales.
- Select Sales Quotes view.
- Search for XYZ (Where ZYX represent the Sales Quote ID).
- Open the Document Flow tab.
- Select the document sent to ERP.
The PDF Icon is not available .
The PDF icon is not available because you did not setup the communication scenario Print Preview of Business Documents in SAP Business Suite.
This communication scenario makes the document flow integration works when sending a sales document to external systems.
Setup the communication scenario Print Preview of Business Documents in SAP Business Suite.
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