Symptom
You want to preview Business Documents from your ERP in C4C. However the PDF icon to preview it is not available in the Document Flow tab of Sales Quote.
Pre-requisites:
- The communication arrangment Print Preview of Business Documents in SAP Business Suite is enabled.
- You can preview the document in ERP
Environment
[Enter your Environment here...]
Reproducing the Issue
- Go to Sales.
- Select Sales Quotes view.
- Search for XYZ (Where ZYX represent the Sales Quote ID).
- Open the Document Flow tab.
- Select the document sent to ERP.
The PDF Icon is not available .
Cause
The PDF icon is not available because you did not setup the communication scenario Print Preview of Business Documents in SAP Business Suite.
This communication scenario makes the document flow integration works when sending a sales document to external systems.
C4C Supports only PDF for the documents which uses NAST Based output determination.
Resolution
Setup the communication scenario Print Preview of Business Documents in SAP Business Suite.
See Also
[Enter your See Also here...]
Keywords
[Enter your Keywords here...] , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To