2486957 - Mobile: Fingerprint Password for SF Mobile Application Not Working in Multiple Profiles

SAP Knowledge Base Article - Public

2486957 - Mobile: Fingerprint Password for SF Mobile Application Not Working in Multiple Profiles

Symptom

Fingerprint Authentication for Multiple Profiles in SAP SuccessFactors Mobile Application

Environment

SAP SuccessFactors HCM Suite all versions

iOS and Android Users (Mobile Devices which utilizes Fingerprint Authentication)

Reproducing the Issue

1. Ensure that Fingerprint authentication is enabled in Admin Center > Enable Mobile Features > Moile Security > Mobile Password > Enable Fingeprint Support.

 Mobile Security.PNG

2. Configure SF mobile app using fingerprint for the Admin Mobile Account (Initial User Account configured in the SF Mobile Application).

3. Enable Multiple Profile.

Multiple Profiles.PNG

4. Configure another user in the same device.

5. User will be asked to supply a password and not fingerprint

Set User Password.PNG

Cause

This is working as expected.

Resolution

Requirement is user will have only 1 profile (Which would be admin profile) of his own which he could authenticate using Fingerprint.

When multiple profiles are activated, the admin profile would be asked for fingerprint authentication. Rest all profiles are activated using only password.

Keywords

KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core 1702