When searching the Catalog in the SuccessFactors app, it is empty and displays not items.
It Displays the message 'No Search Results Found' as in below image.
SuccessFactors Learning Management System (LMS) - from b1702
This issue can be caused by the search language in the catalog not matching the language of the catalog items.
As there is no option to select the language in the mobile app, the mobile catalog search uses the same language that the user has set in the desktop version of the catalog.
The search language that is set in the users desktop catalog will also be set as the language in the app
- Navigate to the catalog in the desktop version of LMS
- Select 'Language & Currency'
- Set the Primary language and secondary language if required
- Select OK
- Logout from the desktop so the system and the app can synchronize
These language settings will now also be applied in the catalog search in the mobile app and Items in the selected language should now be visible in the catalog in the mobile app.
Mobile; App; Catalog, Catalogue, Language, Learning Mobile App, Catalog Search, Language & Currency , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , How To