2486490 - Pricing components not shown in the Quotes Replicated from ERP

SAP Knowledge Base Article - Public

2486490 - Pricing components not shown in the Quotes Replicated from ERP

Symptom

Replicated quotes from ERP to C4C contains all pricing  conditions and condition types but they are not shown in the C4C UI even though they are maintained in finetuning and mapped in the codelist mapping. Price components are not even saved in the BO as well.

Reproducing the Issue

  1. Create a Sales Quote in ERP
  2. Maintain all the pricing condions
  3. Replicate the same Sales Quote to C4C
  4. Pricing components can be seen in the incoming C4C payload
  5. Pricing components are not visible on UI

Cause

 Document type for Sales Quotes has no external Pricing checked which means that the prices wont be updated from external system under Business Configuration

 

 

Resolution

Set the External Prcing indicator for Sales Document type being used for the Sales Quotes replicated from ERP. 

Below are the steps:-

  1. Go to Business Configuration
  2. Implementation Projects
  3. Open Activity List
  4. Select activity "Sales Quote"
  5. Select "Maintain Document Types"
  6. Select External pricing for the involved Document type

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP HYBRIS C4C ADDINS 1705