Required access rights are all maintained in Application and User Management work center.
Compared with normal business users, the key user(technical user) has more business object selections in Data Workbench work center.
Reproducing the Issue
- Log in with key user ID.
- Go to Data Workbench work center.
- Select Import / Update / Export.
- Repeat the same steps as above with normal business users ID.
You could see they have different views of Data Workbench, business object selections are not as many as the same.
This is the correct behaviuor as object selection should be hidden for bsiness user and it can be accessible only for key users(Tech user).
Key user can create Mapping template using "Tempalate" view whereas business user can see this template in Import/Update/Export view and use this template to import the data.
Please follow the below Data workbench documentation link for more information.
KBA , LOD-CRM-EMP , Employee , How To