2486303 - Lineage Chart: XML parsing error

SAP Knowledge Base Article - Public

2486303 - Lineage Chart: XML parsing error

Symptom

  • XML parsing error on accessing Lineage Chart
  • Error occured while trying to parse legend data XML / TypeError: Error #1009 shows on accessing Lineage Chart

Environment

SuccessFactors BIZX: Succession Management

Reproducing the Issue

1: Go to Lineage Chart via Succession

2: Search for any user and xml parsing error shows as below:

   LineageChart_error.png

Cause

There would be incorrect xml configuration at the backend under Org Chart Configuration xml. One of the most common reasons for this error is missing of Readiness rating scale in Org Chart xml. 

Resolution

If an instance uses Succcession Org Chart v12 then Readiness rating scale has to be configured in Org Chart xml.

Successfactors clients need to open an incident with Cloud Product Support or contact Implementation Partner to add/update Readiness rating scale in Org Chart xml.

Keywords

  • Lineage Chart
  • parsing error
  • legend error
  • xml parsing error
  • Error occured while trying to parse legend data XML
  • TypeError: Error #1009
, KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors HCM Core 1705