SAP Knowledge Base Article - Public

2485841 - Outbound Delivery Invoice Request is inconsistent due to serial number issue

Symptom

While checking the consistency for Outbound Delivery Invoice Request ABC , System triggers error message.

Serial number PQR does not exist. According to the serial number profile, an existing serial number is required. You can create a new registered product manually.

Reproducing the Issue

  1. Go to Customer Invoicing Work Center.
  2. Go to Invoice Requests View.
  3. Find for Outbound Delivery Invoice Request ABC.
  4. Select Check.

Error message appears

 Serial number PQR does not exist. According to the serial number profile, an existing serial number is required. You can create a new registered product manually.

Cause

As the the link between serial number PQR and the corresponding registered product is missing, this is causing the error and inconsistency in the Outbound Delivery Invoice Request ABC.

Resolution

In order to resolve the issue, kindly following the below mentioned steps:

  1. Go to  Third Party Logistics work center.
  2. Choose 3PL Outbound and select Outbound Deliveries view.
  3. Find for ABC.
  4. Select Edit.
  5. Choose Actions and select Undo Release  button.
  6. Navigate to  Line Items tab and Select  line item xy.
  7. Select Serial Numbers sub-tab.
  8. New remove serial number  PQR  and then re-enter  the same serial number. Select  Save button.
  9. Finally release the outbound delivery again.

Now, please check the customer invoice request  ABC , it should be consistent.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708