SAP Knowledge Base Article - Public

2485276 - VLS Error: TelePresence session type is not supported

Symptom

When you try to add an existing WebEx account to an Instructor, the following error happens:

  • The user account could not be created on WEBEX VLS Server. Please try again later or note the error and contact your VLS administrator.
    VLS Error: TelePresence session type is not supported.

Environment

SuccessFactors LMS

Reproducing the Issue

  1. Go to System Admin --> Learning --> Instructors and create a new (or open an existing) Instructor.
  2. Click on VLS Settings
  3. Enter an existing WebEx account to associate with the Instructor ID
  4. The error will happen

Cause

Telepresence feature is not supported for LMS.

Resolution

Please uncheck OneTouch TelePresence Options in WebEx administration:

telepresence.png

Keywords

VLS Error, VLS, TelePresence, not supported, WebEx , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-VLS , LMS Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions