SAP Knowledge Base Article - Public

2484920 - Error when accepting Data Privacy Consent Statement (DPCS) - Recruiting Management

Symptom

An application error occurs when a candidate is trying to accept the Data Privacy Consent Statement.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SuccessFactors Recruiting Recruiting Management

Reproducing the Issue

1. Login to the career portal

2. Create an account

3. Click on "Read and Accept the data privacy" option

4. An application error appears: errorId=b948ce77-8899-43f6-888f-dd11373241f1, fingerprint=027aaaf27cc8c328eaba82863f9be55066c8f8e4, timestamp=2017-06-05T16:28:51.739+0200

CaptureEE.JPG

 

Cause

After looking in SPLUNK:  of a null object loaded from local variable 'countryVersionMap'

logs for kba.jpg

Resolution

This means that a configuration is missing and as per RCM Handbook, a statement for internal or/and external candidate should be created in Admin Center.

internal and external.jpg

Keywords

Terms of Use, Create User Error, Cannot, Create, Candidate COSD-12583 and RCM-37160 fingerprint=027aaaf27cc8c328eaba82863f9be55066c8f8e4 , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting 1608