SAP Knowledge Base Article - Public

2484614 - Headers are missing in mobile application

Symptom

Headers are missing in mobile application.

Option to upload resume is also missing in the mobile application.

Environment

Recruiting Management

Reproducing the Issue

1. Using your mobile device, access the external career site.

2. Select a job requisition and choose 'Apply Now'.

3. From mobile, some headers are missing like Education Details, Certifications, etc.

Mobile:

Capture.JPG

4. While all headers are showing when accessing the same job requisition from desktop.

Desktop:

Capture.JPG

5. See that the option to upload a resume is also missing from the 'My Documents' Section in mobile.

resume upload missing.PNG

Cause

Headers will not be available from mobile application if the option 'Show Only Required Fields In Mobile Applications' is enabled.

Resume upload option will also not be available from mobile application if the option 'Show Only Required Fields In Mobile Applications' is enabled and resume is NOT marked as a required field on the application template.

Resolution

Uncheck the option 'Show Only Required Fields In Mobile Applications' by accessing Admin Center > Manage Recruiting Sites > deselect option Show Only Required Fields In Mobile Applications

Keywords

Headers, Mobile Application, Application , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , How To

Product

SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors Recruiting 1705