2484319 - Error message "You do not have access to view the org chart" on Team View – Presentations and Team Summary Tile

SAP Knowledge Base Article - Public

2484319 - Error message "You do not have access to view the org chart" on Team View – Presentations and Team Summary Tile

Symptom

Users are unable to access the Team View section information of the Team Summary Tile or the Team View Live Slide in Presentations.

Environment

  • SAP SuccessFactors Platform / BizX;
  • SAP SuccessFactors Presentations.

Reproducing the Issue

The user receives a "You do not have access to view the org chart" warning message, when accessing the Team View section of the Team Summary Tile or the Team View Live Slide in Presentations:

teamView_error.png

Cause

The logged-in user does not have "Organization Chart Navigation Permission" in self, which prevents him from seeing the Team View information.

Resolution

You need to grant the “Organization Chart Navigation Permission” for the users in self. Typically, the managers accessing the Team Summary Tile will already have this permission over their direct reports and there will be another permission role, that grants permissions to all employees in self, which is missing this permission.

To grant the permission:

  1. Go to Admin Center > Set User Permissions > Manage Permission Roles;
  2. Select the appropriate role;
    NOTE: You may also need to grant this permission for the managers over their direct reports. Or, in case your company does not have restrictions on the Company Org Chart navigation access, you can grant this permission for everyone to be able to see the hierarchy for the whole company.
  3. Click "Permission…" button;
  4. Select the "General User Permission" tab;
  5. Enable the permission "Organization Chart Navigation Permission";
  6. Save the changes.

Now the user should have access to the Team View information.

Example of permission setup:

orgChart_permission.png

Keywords

Team View Team Summary Tile Presentations, You do not have access to view the org chart, Organization Chart Navigation Permission, team view permission, team summary tile, presentation tile, orgchart permission , KBA , LOD-SF-PRS , Presentations , LOD-SF-PLT-HOM , Home Page , LOD-SF-PRS-LSL , Live Slides , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

teamView_error.png
orgChart_permission.png