2484296 - Items Mismatch between Manager Approval App and Desktop

SAP Knowledge Base Article - Public

2484296 - Items Mismatch between Manager Approval App and Desktop

Symptom

The number of Approval Items shown in Manager Approval App is not the same as shown in desktop

Reproducing the Issue

  • Log in to Manager Approval App
  • For example for a particualar User A the number of items to be approved is 20
  • Log in to Desktop
  • Here for the same user the number of items to be approved is 8

Cause

In the mobile App, we aggregate two different kind of time approvals

  1. Project based times
  2. Cost center based (HR based) employee times
  3. In the desktop version, these can be found at different places: The project based times can be found in Project Management Work Center. The cost center based times, however, can be found under the path Managing My Area -> Common Tasks -> Confirm Time Recordings.

Resolution

This is an expected system behavior.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions