SAP Knowledge Base Article - Public

2484037 - No Hyperlink for Related Items in Service Tickets

Symptom

You see that the related items in service tickets is not provided with hyperlink for navigation

Reproducing the Issue

  1. Go to Service workcenter
  2. Go to Tickets View
  3. Find for the ticket XYZ (XYZ is the ticket id)
  4. Navigate to Related Items facet
  5. Go to section Other References

Here you see that the reference doucment ID are not the hyperlink for navigation to the document

Cause

Other Reference table will show all the reference that are part of ticket which can also include custom ones added via PDI (Partner Developemnt Implementation) , but follow up of an preceding items will have links
Hence navigation cannot be provided for all the custom ones added via PDI.

Resolution

This is the expected system behavior.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP HYBRIS C4C CORE all versions