SAP Knowledge Base Article - Public

2484018 - Error While Generating Visit Summary

Symptom

You are trying to generate visit Summary and got the errors below

Save failed
XML transformation failed
Output Service processing error
Mandatory parameter form xml data is missing

Reproducing the Issue

  1. Go to Visits workcenter
  2. Select show All and find for the visit XYZ (XYZ is the Visit ID)
  3. Select Actions
  4. Select Generate Summary

You are receiving errors and no visit summary is generated.

Cause

The issue is due to the fact that the length of the survey category description supports only 40 characters.  As a work around category description can be shortened to satisfy the maximum length of 40 characters.

Resolution

This is the expected system behavior.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP LE APPL.PLATFORM 1705