2483723 - How to add a new state for a country

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2483723 - How to add a new state for a country


How to add a new State for a country so that when you create new documents (for example: Leads), you can select the State you require from the drop down list.

Reproducing the Issue

For example:

  1. Go to Sales work center
  2. Go to Leads work center view
  3. Click New to create a new lead
  4. From the quick create screen, select a contry in the County field
  5. Then select a state for this country, you will find in the drop dow list of State field, there is not the one you require



This is a normal behavior of the system.

You should add the states you require from Business Configuration work center. There is an activity called Regions.


  1. Go to Business Configuration work center
  2. Go to Overview
  3. Search the activity Regions 
  4. Click on Change Immediately
  5. Click on Add Row
  6. Select the country and maintain the state you require
  7. Save


KBA , LOD-LE-MKT , Marketing , How To


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