2483110 - Data Workbench: Field Owner is Not Available for Object Customers

SAP Knowledge Base Article - Public

2483110 - Data Workbench: Field Owner is Not Available for Object Customers

Symptom

You want to update/import data using the field Owner in the data workbench for the object Customers, but the field is not available.

Reproducing the Issue

  1. Go to the Data Workbench work center and select the option Import;
  2. Select the object Customers and click on the option Download Metadata;
  3. The field Owner is not available in the file.

Cause

The field Owner is technically an account team relationship with Party Role Code 142 (Employee Responsible - Sales).

Resolution

Via the data workbench, you can import this with the object Account Team | customer service.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer all versions