2482908 - The Delete Action Field (Trash Icon) is Missing in the Activity Facet in the Sales Quote and Sales Orders

SAP Knowledge Base Article - Public

2482908 - The Delete Action Field (Trash Icon) is Missing in the Activity Facet in the Sales Quote and Sales Orders

Symptom

You want to delete Activities from Sales Quotes or Sales Orders, but the Delete icon is missing.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open any Sales Quote.
  4. Navigate to the Activities facet.

The Email/ Appointment/ Phone Call and Task do not have the Action -> Delete column like it's available in Leads/ Opportunities.

The same applies for Sales Orders Activities.

Cause

This is the existing system behavior of SAP Hybris Cloud for Customer.

Resolution

Activities can be deleted via the corresponding work center Activities:

  1. Go to the Activities workcenter.
  2. Go to the respective view for the Activity you wish to delete (eg Appointments).
  3. Mark the Activity and click the Actions icon > Delete.

The functionality of deleting the activities from within Sales Quotes/ Sales Orders is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release

Keywords

delete button, activities, appointments, tasks, e-mails, phone calls, action, sales quote, sales orders, opportunities , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP HYBRIS C4C ADDINS 1802 ; SAP HYBRIS C4C ADDINS 1805