You want to delete activities from sales quotes, but the delete icon is missing.
Reproducing the Issue
- Go to the Sales work center.
- Go to the Sales Quotes view.
- Open the sales quote ABC(ABC represents the sales quote ID).
- Navigate to the Activities facet.
The Email/Appointment/Phone and Task do not have the Action -> Delete column as its available in leads/opportunities.
This is the existing system behavior of SAP Hybris Cloud for Customer.
Activities can be deleted via the corresponding work center Activities. The functionality of deleting the activities from within sales quotes is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release
KBA , LOD-CRM , Cloud for Customer , How To