2482684 - Can we access iContent uploaded files using Direct link/URL

SAP Knowledge Base Article - Public

2482684 - Can we access iContent uploaded files using Direct link/URL

Symptom

After uploading content on iContent storage space, We are unable to access the uploaded content using Direct link or any other means of access other than ITEM in the system.

Environment

Learning Management System

Successfactors Learning Management System

Successfactors LMS

LMS

Reproducing the Issue

Using SFTP URL we upload the content and try to access using the URL Prefix and uploaded path in the system.

Cause

While we provision iContent services we do enable Entitlement functionality which will create a secure connectivity between your LMS Instance and your Content loaded on iContent SFTP while users launch the content. Without with the users will not be able to access/launch the content.

Resolution

Due to security reasons we will not be able to access any content directly in the system. This is working as per the system design.

Keywords

Unentitlement services Entitlement services iContent entitlement services , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions