SAP Knowledge Base Article - Public

2482435 - Assignment Profile Rules with multiple values do not return results

Symptom

When creating an Assignment profile where one of the rules includes more than one value separated by a comma, the AP does not return any users.

If the rule includes just one of the values the the users matching that particular value will be returned.

For example, In the below AP the rule searches for 2 matches to a particular custom column record separated by a comma.

AP Rules.png 

When selecting 'Preview users in Assignment Profile', it returns no results.

Preview users.png

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The issue is caused by leading and trailing spaces in the record value of the custom column being referenced in the user record.

It may be that these user records were updated with a connector and the connector file contained the leading and trailing spaces in the custom column values.

User record.png

Resolution

To correct the issue the user records will need to be updated to remove the leading and trailing spaces from the records.

Keywords

Assignment, Profile, Rules, AP, leading spaces, trailing spaces , KBA , LOD-SF-LMS-ASP , LMS AP , Problem

Product

SAP SuccessFactors Learning all versions