2482074 - PPTC Reports not working - Pixel Perfect Talent Card

SAP Knowledge Base Article - Public

2482074 - PPTC Reports not working - Pixel Perfect Talent Card

Symptom

  • PPTC reports showing blank
  • Cannot create the PPTC via Employee Profile
  • Batch Publish is Failing
  • The template used is BI publisher version

Environment

  • SuccessFactors Employee Profile
  • Pixel Perfect Talent Card
  • SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

First scenario:

  1. Log into instance
  2. Go to Employee Profile
  3. Try to Generate a PPTC Report
  4. Cannot Publish the PPTC

Second scenario:

  1. Go to Reports > Publishing
  2. Select the filters
  3. Click on Publish Talent Card
  4. Go to Scheduled Reports
  5. See that the report will get stuck or will fail

Cause

  • The PPTC reports are still in the previously used template format (Batch Publish)
  • The Batch Publish option is being selected to create the PPTC

Resolution

The Batch Publish option was used for the older template built with BI Publishing technology (BIP). After 1802 release, the BIP server is sunsetted and no longer in used.

You should convert the PPTC template to BIRT technology and use the BIRT option to create the card or to run the batch.

talent.png  batch.png

Keywords

PPTC Report Pixel Perfect Talent Card Batch Publish BIRT BI publisher fail stuck blank not generate , KBA , LOD-SF-EP-PPTC , Pixel perfect Talent Card , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions