2482067 - "Failed to create user on Cloud ID tenant" error in SAP Analytics Cloud when trying to create new users

SAP Knowledge Base Article - Public

2482067 - "Failed to create user on Cloud ID tenant" error in SAP Analytics Cloud when trying to create new users

Symptom

  • Users cannot be created in SAP Analytics Cloud (SAC).
  • The following error appears in traces and in the Console of Google Developer Tools:
    Failed to create user on Cloud ID tenant: HttpClient.getResponse: Can't get the response from the server: internal error occurred "Failed to read response from socket...rc = -1":"
    USER: Failed to create user on Cloud ID tenant: HttpClient.getResponse: Can't get the response from the server: IPCon error: "Failed to read response from socket...rc=-1"
  • When you try to delete a user, no errors appear but the user is not deleted. Using Chrome development tools you see the same error message.

Environment

  • SAP Analytics Cloud 2018.7

Reproducing the Issue

  1. Logon to SAP Analytics Cloud.
  2. Go to Security > Users.
  3. Add a new user and save it.
  4. Notice that the user has not been created.
  5. Go to System >> Monitor >> Trace and notice the error.

If you are trying to delete a user you would follow these steps:

  1. Logon to SAP Analytics Cloud.
  2. Go to Security > Users.
  3. Select an account you want to delete.
  4. Click the delete button (bin).

The account is not deleted and there is no error message or traces in the system.

Cause

Incorrect configuration in the SAP Analytics Cloud tenant.

Resolution

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC , KBA , "socket_rc=-1" error , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , Problem

Product

SAP Analytics Cloud 1.0