2481336 - Error during New Employee Step

SAP Knowledge Base Article - Public

2481336 - Error during New Employee Step

Symptom

When the New Hire fills panels during New Employee Step the following error occurs:  

"An error has occurred. Please  return to the home page  to continue accessing your account. If the error still appears, close the browser and re-start Onboarding..."

Environment

SAP SuccessFactors Onboarding - Panel

Reproducing the Issue

Reproducing Step

  1. Start New Employee Step
  2. Fill up information in some panels and click Next
  3. Get error.

ErrorMessage.png

Cause

This type of errors have many and different causes linked to panel configuration.

In this example the error is linked to Country picklist.

The country picklist was set from wrong section (Global Database) 

WrongSection.png

Resolution

To resolve the issue select Country picklist from Table Mapped database.

RightSection.png

If at any sytage user gets similar error when filling up a panel, please go trough all fields to check configurations and data type.

See Also

 2439969 - Error - The parameter 'username' must not contain commas. Parameter name: username

Keywords

Error on Panel; New Employee Step; Timestamp error; Cannot pass panel; , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors HCM Core 1702