2481277 - User Merge - Free-Floating item does not complete a Program after a user merge

SAP Knowledge Base Article - Public

2481277 - User Merge - Free-Floating item does not complete a Program after a user merge

Symptom

  • Source user completes free-floating items, but the completion is not triggered to the target user's Program after a user merge.

Environment

  • Learning Management System

Reproducing the Issue

1- Create a Target and a Source user;
2- Create two items;
3- Create an Open-Ended Program;
4- Add the items to the Program Agenda;
5- Record the 2 items created to the Source user's history.
6- Assign the Program to the Target User (do not record any learning);
7- Merge the Source into the Target user;
8- Items will now appear in the Target user's history;
9- Proxy as the Target user;
10- Program will still sit in his Plan

Cause

  • Per Product Management confirmation, Merge Users tool do not trigger Source user's free-floating items completion to a Target user's Programs.

Resolution

  • Product Management and Engineering teams will work on a Product Enhancement for a future release.

Keywords

User merge, program completion, item completion, , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Product Enhancement

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508