2481052 - Consolidated Email Notifications

SAP Knowledge Base Article - Public

2481052 - Consolidated Email Notifications

Symptom

1.Email notifications are sent only once for multiple routing/creation of documents for every user.

2. Subject of the Email has (Summary) appended in it.

Environment

Successfactors Performance and Goal Management

Reproducing the Issue

1. Go to Admin Centre-->Email Notification Templete Settings

2. Select Document Routing notification-->Enable "Consolidate Notification for the same recipient into single email"

3. Route one document to a user

4. You will notice that there was no email triggered to the user.

Cause

When Consolidate notifications for the same recipient into one single email flag is enabled , it will consolidate all the emails which share the same email type and send to the same user into one single email, and will follow by Summary for Email subject.

Configuration & Workflow

1.Document Creation Notification 

 

creation.PNG

    • Enable the Consolidate notification option

               When there are 2 or more forms  created for the same user within 24 hours and is available in the same user's inbox folder, then  script is triggered for batch Email, the user will receive one consolidated email which summarizes all the form creation notice contents into one single email, and the email subject   changes to "<Original Subject> + (Summary)"

        

    • Disable the Consolidate notification option

      Document routing notification will be sent to a user when a form instance is available in his/her Inbox. Each form has its own email notification to every recipient. 

  • Document Routing Notification 

    • Enable the Consolidate notification option

               When there are 2 or more forms  created within 24 hours and are available in the same user's inbox folder, then  script is triggered for batch Email, the user will receive one consolidated email which summarizes all the forms routing notice contents into one single email, and the email subject   change to "<Original Subject> + (Summary)"

      

    • Disable the Consolidate notification option

      Document routing notification will be sent to a user when a form instance is available in his/her Inbox. Each form has its own email notification to every recipient.                                                         

  • Document Reject Notification 

    • Enable the Consolidate notification option

               When there are 2 or more forms that were  rejected in signature stage and send back to the same user's inbox folder within 24 hours, then  script is triggered for batch Email, the user will receive one consolidated email which summarizes all the forms rejected routing notice contents into one single email, and the email subject changes to "<Original Subject> + (Summary)"

           

    • Disable the Consolidate notification option

      Document reject notification will be sent to a user when a form instance is rejected in the Signature stage. Each form has its own email notification to every recipient.                                                             

  • Document Completed Notification

    • Enable the Consolidate notification option 
    • When there are 2 or more forms which were completed within 24 hours, and all the form's subject share the same Manager, then  script is triggered for batch Email, the manager will receive one consolidated email which summarizes all the forms email notification contents into one single email, and the email subject changes to "<Original Subject> + (Summary)" , refer to below sample email. 

             completed.PNG

  • Disable the Consolidate notification optionDocument completed notification will be sent to the recipient directly when the document is completed. Each form has its own email notification to every recipient.              
  • Document Forward Notification                           

  • Enable the Consolidate notification option

           When there are 2 or more completed forms that were forwarded to the same user's completed folder within 24 hours, then, when you run below script to trigger batch Email, the user will receive one consolidated email which summarizes all the forms routing notice contents into one single email, and       the email subject changes to "<Original Subject> + (Summary)"

     

  • Disable the Consolidate notification option

            Document Forward Notification will be sent to a user when a completed document is forwarded to their Completed folder. Each form has its  own email notification to every recipient. 

Keywords

Consolidated Emails Emails Delayed Summary In Email Subject , KBA , LOD-SF-PM-EML , Emails and Notifications , How To

Product

SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708