2480083 - Products Missing in Sales Quote Preview

SAP Knowledge Base Article - Public

2480083 - Products Missing in Sales Quote Preview

Symptom

Products are missing in sales quote preview.

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Select the Sales Quotes view.
  3. Create a new sales quote.
  4. Add products to the quote.
  5. Set the sales quote as lost.
  6. Click the Actions button.
  7. Choose the Preview option.
  8. You see that no products are displayed in the Preview.

Cause

This is the expected system behaviour.

Resolution

As soon as the sales quote is set to lost the status changes automatically to Completed, the sales quote cannot be modified anymore and the items are considered as rejected.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708