2479956 - Change LMS notification domain (akamai)

SAP Knowledge Base Article - Public

2479956 - Change LMS notification domain (akamai)

Symptom

  • Users are finding LMS notification mail address as suspicious mail.
  • You have configurated “GATE-no-reply@<Customer Native URL Domain>.plateau.com” (Example, GATE-no-reply@abc.plateau.com) as the default email address but this domain is replaced by an address containing 'AKamai' when user received the notification email. 

Environment

Learning Management System(LMS)

Cause

<abc>.plateau.com URL is using Akamai. So, the email domain record is also using Akamai.

Resolution

Configure Admin Notification Email and User notification Email as <>@plateau.com instead of <>@<abc>.plateau.com by using the following steps:

  1. Go to System Admin.
  2. Click on Configuration and select Global Variables.
  3. Under Mail Settings, change the Admin Notification Email and User notification Email:

    2479956_1.png

Keywords

Akamai, Admin Notification Email, User notification Email, mail setings, virus, fake, E-mail, incorrect , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions