SAP Knowledge Base Article - Public

2479637 - WFA - Preview (pre-production) site - Investigate available but error when selected

Symptom

  • User logs directly in to pre-production instance to verify refresh/developement eg. https://analytics4.successfactors.com/Preview
  • Sees Investigate instead of Query Workspace
  • Selects Investgate and receives error 

KB - app error.png

Environment

WFA

Pre-Production (PREVIEW)

Cause

This issue error is caused because the user is an associated bizX user and Analytics is calling back to bizX to verify bizX user permissions.

Resolution

Do not use Investigate OR create a new Analytics user that is not associated with a bizX user. This new user will then see Query Workspace.

Keywords

KBA , LOD-SF-WFA-WRK , Query Workspace , Problem

Product

SAP SuccessFactors Workforce Analytics 1402 ; SAP SuccessFactors Workforce Analytics 1511 ; SAP SuccessFactors Workforce Analytics 1602 ; SAP SuccessFactors Workforce Analytics 1605 ; SAP SuccessFactors Workforce Analytics 1608 ; SAP SuccessFactors Workforce Analytics 1611 ; SAP SuccessFactors Workforce Analytics 1702 ; SAP SuccessFactors Workforce Analytics 1705 ; SAP SuccessFactors Workforce Analytics 1708 ; SuccessFactors Workforce Analytics 1207 ; SuccessFactors Workforce Analytics 1210 ; SuccessFactors Workforce Analytics 1302 ; SuccessFactors Workforce Analytics 1305 ; SuccessFactors Workforce Analytics 1308 ; SuccessFactors Workforce Analytics 1311 ; SuccessFactors Workforce Analytics 1405 ; SuccessFactors Workforce Analytics 1408 ; SuccessFactors Workforce Analytics 1411 ; SuccessFactors Workforce Analytics 1502 ; SuccessFactors Workforce Analytics 1505 ; SuccessFactors Workforce Analytics 1508