SAP Knowledge Base Article - Public

2479400 - Support Access can no longer have unlimited access option

Symptom

  • Access for users with unlimited  Support Access will be revoked in 1705 release.
  • Support Staff will request this access if you face any issues in your instance.

Environment

  • BizX
  • BizX Platform

Cause

  • Support Access is a secure way for customers to provide an authorized technical support person ( like SuccessFactors Customer Success) temporary access to a user account within their company in order to diagnose a problem or troubleshoot an issue.
  • Customers could grant both unlimited or time-bound access until now.
  • We have removed unlimited access option with 1705 to avoid issues where customers grant unlimited access and forget about it.
  • This is important to ensure that support access will expire once customers issue has been resolved.
  • See KBA linked for instruction on enabling Support Access.

Support Access.png

Keywords

  • Unlimited Support Access
  • Timebound
  • Access with no password for Support Staff
, KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Suite all versions