2479357 - Learning: Software check shows warning message even though system is upgraded to latest version of Flash

SAP Knowledge Base Article - Public

2479357 - Learning: Software check shows warning message even though system is upgraded to latest version of Flash

Symptom

  • Software check in learning administration shows flash not installed even though the user has latest version of flash installed in the system
  • Software check gives warning message "Flash player - Required software is not detected. It must be installed or enabled"

Environment

Learning Managment System

SuccessFactors LMS

Reproducing the Issue

1. Login to Learning Administration

2. Click "Check System" on the top right corner of your application

3. Notice red check mark with warning message "Flash player - Required software is not detected. It must be installed or enabled"

Flash.png

Chrome.JPG

Cause

owser has flash disabled

Resolution

  1. Go to your chrome browser setting: chrome://settings/content
  2. Flash > select "Allow sites to run Flash"
  3. If you do not have the admin rights to make this changes, kindly get in touch with your IT team to make the necessary changes.

Keywords

system check, software check, softare check warning message , Flash player, Required software is not detected, , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708