2478981 - Blank screen when flash content is launched due to Microsoft patch KB4013429 - SuccessFactors LMS

SAP Knowledge Base Article - Public

2478981 - Blank screen when flash content is launched due to Microsoft patch KB4013429 - SuccessFactors LMS

Symptom

We are getting blank screen when flash content is launched. This is happening after applying patch for Windows 10 64 Bit version 1607 KB4013429.

Environment

SuccessFactors LMS
Learning Management System

Cause

Microsoft has stopped support for a specific parameter 'top.opener.top' in any of the javascript files.

Resolution

Unzip the content, find all thos javascript files which uses the parameter 'top.opener.top' and replace it with 'top.opener'.

Once done, zip the modified content then upload it to LMS and launch the course successfully.

Keywords

KB4013429
top.opener.top , KBA , LOD-SF-LMS-PCM , LMS Icontent , Problem

Product

SAP SuccessFactors Learning all versions