SAP Knowledge Base Article - Public

2478638 - Missing feature in SAP Jam- I cannot find a feature that should be available

Symptom

There is a feature that is mentioned in one of the SAP Jam guides but I cannot find it in SAP Jam

Reproducing the Issue

A feature is mentioned in one of the SAP Jam user guides.

A Company Administrator (who has access to all features for a company instance) checked but cannot find this feature within SAP Jam.

Cause

  • There are 4 editions of SAP Jam Collaboration available: 

1. SAP Jam Collaboration Basic edition

2. SAP Jam Collaboration Advanced edition

3. SAP Jam Collaboration Advanced plus edition

4. SAP Jam Collaboration Enterprise edition

  • Each edition has different features availble, each edition after the basic edition has more features than the preceding editions. 

Resolution

  • To make a feature that isn't currently available in your edition of SAP Jam you need to upgrade your edition of SAP Jam
  • To do so please reach out to your Sales Rep or CSM.

Keywords

  • version
  • function
  • missing
  • cannot find
  • "feature not present"
  • "option missing"
, KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions