2478553 - Error when trying to enable Mentoring

SAP Knowledge Base Article - Public

2478553 - Error when trying to enable Mentoring

Symptom

When trying to enable Mentoring feature in Upgrade Center it is throwing error.

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Environment

  • Career Development Plan
  • Mentoring

Reproducing the Issue

1. Login to the instance

2. Go to Admin Center -> Upgrade Center

3. Click on Mentoring -> Unable to upgrade

Cause

"CDP Full(Development Plan)" is NOT enabled in provisioning

Resolution

  1. Mentoring programme is a CDP product and the "Development admin" permission is also a permission on CDP side. So we must enable "CDP Full(Development Plan)" in provisioning.
  2. Then grant SFADMIN development admin permission in RBP.
  3. Once done,we can perform upgrade for mentoring program.

Keywords

Enable mentoring Upgrade center Upgrade Mentoring Upgrade center error Mentoring , KBA , LOD-SF-MEN-ADM , Admin Center, RBP, Permissions and Setttings , Problem

Product

SAP SuccessFactors HCM Suite 1511 ; SAP SuccessFactors HCM Suite 1602 ; SAP SuccessFactors HCM Suite 1605 ; SAP SuccessFactors HCM Suite 1608 ; SAP SuccessFactors HCM Suite 1611 ; SAP SuccessFactors HCM Suite 1702 ; SAP SuccessFactors HCM Suite 1705 ; SAP SuccessFactors HCM Suite 1708 ; SuccessFactors HCM Suite 1204 ; SuccessFactors HCM Suite 1207 ; SuccessFactors HCM Suite 1210 ; SuccessFactors HCM Suite 1302 ; SuccessFactors HCM Suite 1305 ; SuccessFactors HCM Suite 1308 ; SuccessFactors HCM Suite 1311 ; SuccessFactors HCM Suite 1402 ; SuccessFactors HCM Suite 1405 ; SuccessFactors HCM Suite 1408 ; SuccessFactors HCM Suite 1411 ; SuccessFactors HCM Suite 1502 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508