SAP Knowledge Base Article - Public

2478501 - SF_INTEGRATION : The remote server returned an error: (403) Forbidden

Symptom

1. Onboarding Candidates not syncing/moving to BizX
2. New Hire Email/welcome emails (which are triggered from BizX) not sent or delivered to Candidate
3. Picklist Unavailable in panel/front end

Environment

Onboarding

Reproducing the Issue

1. Create a new candidate in Onboarding , Same is not moved/synced to BizX
2. New Hire did not received the welcome email and is not able to login to BizX
3. Add BizX picklist in any of the panel , Picklist will show value as UNAVAILABLE

 Check the Audit logs , Onboarding => Settings => Audit logs
check for SF_INTEGRATION and you will see :

Failed to send data to SF: The remote server returned an error: (403) Forbidden..

Cause

This issue occurs because of Integration issues between ONB and BizX
and
API Authentication User passed in Super Admin does not have enough permissions in BizX

Resolution

1. Connection between BizX and ONB is Incorrect (validate the same in provisioning as well as in Super admin)

2. OAuth key is missing in Super Admin. Add by following : Super admin => Account Options =>BX.OAuth.Secret => 2e7a6b04eb23407d9f7bf034fc2b7258a046ab97cab64f51b91f5446919c06b5

3. API Authentication user provided in Super Admin does not have full permissions in BizX .

See Also

2374991 - Picklist showing UNAVAILABLE in Panels  : https://launchpad.support.sap.com/#/notes/2374991

Keywords

SF_INTEGRATION
403 Forbidden error
New Hire Email not triggered , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508