SAP Knowledge Base Article - Public

2478501 - SF_INTEGRATION : The remote server returned an error: (403) Forbidden - Onboarding 1.0

Symptom

  • Onboarding Candidates not syncing/moving to BizX;
  • New Hire Email/welcome emails (which are triggered from BizX) not sent or delivered to Candidate;
  • Picklist Unavailable in panel/front end.

Environment

SAP Successfactors Onboarding 1.0

Reproducing the Issue

Scenario 1:
  1. Create a new hire in Onboarding;
  2. New hire will not be moved/synced to BizX.

Scenario 2:

  • New Hire did not received the welcome email and is not able to login to BizX;

Scenario 3:

  • Picklists are showing as UNAVAILABLE in Onboarding Panels.

Cause

This issue is caused by the integration between Onboarding and BizX. The error message can be found in:

  1. Go to Onboarding > Settings > Audit Logs;
  2. In the Event Type, insert the event SF_INTEGRATION;
  3. You'll notice a few errors such as:  Failed to send data to SF: The remote server returned an error: (403) Forbidden..

Resolution

  1. Review the conection between BizX and Onboarding (Validate in provisioning and also in Onboarding SuperAdmin);
  2. Validate if the key BX.OAuth.Secret has some value in Onboarding SuperAdmin > Account Options > BX.OAuth.Secret;
  3. Validate if the API user provided in Onboarding SuperAdmin > Features > SF_BizX_Connection has enough permissions in BizX.

If the key BX.OAuth.Secret is not available in Onboarding SuperAdmin, try to disable/enable the Onboarding conection in BizX Provisioning. That will recreate the key in Onboarding. If that does not work, please log a ticket to SAP Support.

See Also

2374991 - Picklist showing UNAVAILABLE in Panels

Keywords

SF_INTEGRATION, 403, Forbidden, error, New, Hire,Email, not, triggered , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding