SAP Knowledge Base Article - Public

2478072 - Reviews Section from Facebook do not Create Tickets

Symptom

You have received reviews in Facebook under the Reviews section, but there reviews are not creating tickets in SAP Cloud for Customer.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login to Facebook.
  2. Open the Facebook page ABC(ABC represents the page name).
  3. Enter a comment under the Review section and Post.

 

  1. Now, open the corresponding SAP C4C system.
  2. Go to the Service workcenter.
  3. Go to the Tickets view.

The posted review in Facebook does not create a ticket.

Cause

This is the existing system behavior od SAP SAP Cloud for Customer.

Resolution

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

An alternative option may be to check the SAP Hybris Cloud for Customer Influnce Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer

Keywords

KBA , LOD-LE-BP-BP , Business Partner , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711