You have received reviews in Facebook under the Reviews section, but there reviews are not creating tickets in SAP Hybris Cloud for Customer.
Reproducing the Issue
- Login to Facebook.
- Open the Facebook page ABC(ABC represents the page name).
- Enter a comment under the Review section and Post.
- Now, open the corresponding SAP Hybris C4C system.
- Go to the Service workcenter.
- Go to the Tickets view.
The posted review in Facebook does not create a ticket.
This is the existing system behavior od SAP Hybris SAP Cloud for Customer.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (firstname.lastname@example.org).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer
KBA , LOD-LE-BP-BP , Business Partner , How To