You have received reviews in Facebook under the Reviews section, but there reviews are not creating tickets in SAP Cloud for Customer.
SAP Cloud for Customer
Reproducing the Issue
- Login to Facebook.
- Open the Facebook page ABC(ABC represents the page name).
- Enter a comment under the Review section and Post.
- Now, open the corresponding SAP C4C system.
- Go to the Service workcenter.
- Go to the Tickets view.
The posted review in Facebook does not create a ticket.
This is the existing system behavior od SAP SAP Cloud for Customer.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:
- If you are a partner: please use firstname.lastname@example.org or the Partnerfinder
- If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
An alternative option may be to check the SAP Hybris Cloud for Customer Influnce Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer
KBA , LOD-LE-BP-BP , Business Partner , How To