2478072 - Reviews Section from Facebook do not Create Tickets

SAP Knowledge Base Article - Public

2478072 - Reviews Section from Facebook do not Create Tickets

Symptom

You have received reviews in Facebook under the Reviews section, but there reviews are not creating tickets in SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Login to Facebook.
  2. Open the Facebook page ABC(ABC represents the page name).
  3. Enter a comment under the Review section and Post.

 

  1. Now, open the corresponding SAP Hybris C4C system.
  2. Go to the Service workcenter.
  3. Go to the Tickets view.

The posted review in Facebook does not create a ticket.

Cause

This is the existing system behavior od SAP Hybris SAP Cloud for Customer.

Resolution

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer

Keywords

KBA , LOD-LE-BP-BP , Business Partner , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711