SAP Knowledge Base Article - Public

2477969 - Cannot enter URL for HTTP connection in Cloud Fiori Laucnhpad

Symptom

You have a Fiori Cloud Edition or an S/4HANA Cloud installation
When you try to maintain data in the secure area, the URL does not contain the right format and cannot be saved:

Capture1.JPG

Furthermore, you cannot enter logon credentials for Fiori in cloud since the client is not available:

capture2.JPG

 

 

 

Environment

  • SAP Fiori Cloud Edition
  • SAP S/4HANA Cloud

Cause

The URL of the Fiori Launchpad for Cloud does not need to be added in the secure area, since the URL can be accessed from inside SAP network, so no HTTP connection is needed.

Same happens with the users: The process for user creation is handled within SAP, there is no need to fill in the secure area.

Resolution

Do not fill the secure area with HTTP connection or logon data for Cloud incidents. Just make sure to enter the URL of the Fiori Launchpad in the incident description.

Keywords

KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

Product

SAP S/4HANA Cloud 1605 ; SAP S/4HANA Cloud 1608 ; SAP S/4HANA Cloud 1611 ; SAP S/4HANA Cloud 1702 ; SAP S/4HANA Cloud 1705 ; SAP S/4HANA Cloud 1708 ; SAP S/4HANA Cloud 1711 ; SAP S/4HANA Cloud 1802 ; SAP S/4HANA Cloud 1805 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA, cloud edition 1503 ; SAP S/4HANA, cloud edition 1506 ; SAP S/4HANA, cloud edition 1511 ; SAP S/4HANA, cloud edition 1603