SAP Knowledge Base Article - Public

2477940 - Edit Learning: Payment Information is empty

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When using the "Edit Learning" tool, the Payment Information is empty.

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. After you recorded the learning event for the users enrolled in the Scheduled Offering, click "Edit Learning" in the Actions menu of the SO:

    Edit_Learning.png

  2. The Payment Method and Payment Information will be empty:

    1 (1).PNG

Cause

The Scheduled Offering does not have a price and the learning event was recorded this way.

Pricing.PNG

Resolution

Payment information will only be automatic populated if you set up a price for the Scheduled Offering and if the user have a Chargeback account. This is the expected behavior of the system.

However, this has to be done before the learning event is recorded. Changes made after this won't be applied to users who already have the learning event recorded.

2.PNG

See Also

2439546 - Chargeback Account Code Automatic Populate

2305400 - Q4 2015 Bulk Learning Editor

Keywords

payment method, payment information, chargeback, account, commerce, edit learning , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning all versions