SAP Knowledge Base Article - Public

2477858 - Email Notifications not triggered when you update the status of an applicant via API

Symptom

An API call update the application of a Candidate changing his status in the pipeline.
The email templates defined under: Admin Centre > Applicant Status Configuration are not triggered.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Update the status of an application via ODATA upsert

Resolution

At present the system is not designed to trigger the emails when the action is done via API call.
The emails are sent only if the action is done manually via User Interface.

We suggest to post an Enhancement Request on Community Portal if you wish to have this functionality implemented in future releases

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products

Keywords

API. ODATA, Emails, Candidates, Application Status , KBA , LOD-SF-RCM-API , Webservices & APIs , Problem

Product

SAP SuccessFactors Recruiting all versions