2477858 - Email Notifications not triggered when you update the status of an applicant via API

SAP Knowledge Base Article - Public

2477858 - Email Notifications not triggered when you update the status of an applicant via API

Symptom

An API call update the application of an Candidate changing his status in the pipeline.
The email templates defined under:
Admin Centre > Applicant Status Configuration
are not triggered.

Reproducing the Issue

Update the status of an application via ODATA upsert

Resolution

At the present the system is not designed to trigger the emails when the action is done via API call.
The emails alre sent only if the action is done manually via User Interface.

We suggest to post an Enhancement Request on Community Portal if you wish to have this functionallity implemented in future releases

Keywords

API
ODATA
Emails
Candidates
Application Status , KBA , LOD-SF-RCM-API , Webservices & APIs , Problem

Product

SAP SuccessFactors HCM Core all versions