SAP Knowledge Base Article - Public

2476811 - sapjco3.dll: Can't load IA 64-bit .dll on a AMD 64-bit platform error when importing data in SAP Analytics Cloud

Symptom

After configuring SAP Analytics Cloud Agent, you import data from one of your servers and you get the following error in Tomcat:
"sapjco3.dll: Can't load IA 64-bit .dll on a AMD 64-bit platform"

Environment

  • SAP Analytics Cloud
  • BW Import Data Connections

Reproducing the Issue

  1. Logon to SAP Analytics Cloud.
  2. Try to create an import data connection to SAP BW.
  3. Notice a "Failed to call SAP Analytics Cloud Agent.." error.
  4. See the error message about the wrong dll in the tomcat logs.

Cause

The architecture of the Tomcat server and the Java Connector (JCO) driver are different.

Resolution

Download the correct version for your Operating System and Tomcat server.

Download_JCO.png

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0