SAP Knowledge Base Article - Public

2476778 - Customer Merge Missing Fields in Silverlight

Symptom

Customer Merge missing fields in Silverlight.

Reproducing the Issue

  1. Using Silverlight go to Data Cleansing work center.
  2. Select Customer Merge view.
  3. Click on New.
  4. Only the field Name will appear.
  5. Now using HTML5 go to Data Cleansing work center.
  6. Select Customer Merge view.
  7. Click on New.
  8. Other fields will appear, such as First Customer and Second Customer.

Cause

The Customer Merge functionality is not supported in Silverlight. Please use the HTML5 to use this feature.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer all versions