2476204 - Marketing Attributes in Offline Mode for Apps not Showing

SAP Knowledge Base Article - Public

2476204 - Marketing Attributes in Offline Mode for Apps not Showing

Symptom

In Offline mode of the extended apps, not all attribute sets will be displayed and can't be selected.

Reproducing the Issue

  1. Go to any app
  2. Sync to Offline
  3. Go to Customers
  4. Open any
  5. Go to tab Marketing Attributes
  6. Click on Edit
  7. Click on Add
  8. On Online you can see many attributes
  9. On Offline, there are only a small ammount

Cause

An Offline Setting needs to be performed

Resolution

  1. On HTML5
  2. Go to Administrator
  3. Offline Settings
  4. Under Data Download Rules
  5. Click Add
  6. For field WorkCenter View
  7. Select value 4 - Attribute Sets
  8. Query > All > Add

    Now, all the Marketing Attributes should be downloaded to Offline.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1711