SAP Knowledge Base Article - Public

2475532 - AICC Wrapper- Failure Status does not record while users clicks "Disagree"

Symptom

When a user launches an AICC Wrapper enabled content - completion is being recorded when the user clicks 'agree'; When the user selects 'disagree' the failure status is not being recorded.

AICC.JPG

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

With below ITEM/Content level configurations. If the users launch the course and Disagree the AICC Wrapper enabled course, then the failure status is not recorded in the system.

Aicc SET.jpg

Cause

As per the system design if a user clicks on "disagree", the system will not register any completion/failure status.

Resolution

This functionality is working as per current system design.

We recommend to post an enhancement request through our Influence Portal.

See Also

2090228 - How to Submit an Enhancement Request

Keywords

AICC Wrapper LRN-18243 failure not recorded record disagree decline item completion status , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions