2475299 - Error: "Logon failed. Invalid Salesforce URL used..." when attempting to connect to Salesforce.com from Crystal Reports

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2475299 - Error: "Logon failed. Invalid Salesforce URL used..." when attempting to connect to Salesforce.com from Crystal Reports

Symptom

  • Unable to connect to Salesforce.com
  • When attempting to connect to Salesforce.com from Crystal Reports, it fails with the error:
          
    "Logon failed
     Details: HY000:[Simba][Saleforce] (60) Invalid Salesforce URL used for connection: https://<connection name>/service/Soap/u/23.0.
     Only URLs connecting to salesforce.com or visual.force.com are allowed. [Database Vendore Code: 60 ]"
        
        
        Sforce login error.png

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
        
  • Salesforce.com

Reproducing the Issue

  1. In Crystal Reports, create a new report, and in the "Database Expert", select "Salesforce.com"
  2. In the "Salesforce.com" window, enter the Salesforce.com server to connect to, as well as the user credentials.
  3. When clicking "Finish" to connect, it fails with the error:
            
    "Logon failed
     Details: HY000:[Simba][Saleforce] (60) Invalid Salesforce URL used for connection: https://<connection name>/service/Soap/u/23.0.
     Only URLs connecting to salesforce.com or visual.force.com are allowed. [Database Vendore Code: 60 ]"
        

Cause

  • The Salesforce.com server url entered in the connection is invalid.

Resolution

  • To connect to Salesforce.com from Crystal Reports, ensure the server url is valid:
       
    1. In Crystal Reports, create a new report, and select the connection type: Salesforce
         
    2. In the Salesforce.com window, enter a valid url under Server. One of the valid url to connect to Salesforce is: login.salesforce.com

              
      sforce login error - 02.png
       
            
    3. Then enter your user name and password to successfully connect to Salesforce.com
       

Keywords

sforce, salesforce, sforce.com, cr , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016