SAP Knowledge Base Article - Public

2475198 - Content not launching on Mozilla Firefox

Symptom

Content is not launching on Mozilla Firefox, but is launching on Google Chrome and Microsoft Internet Explorer.

Environment

SuccessFactors Learning management System (LMS)

Cause

Firefox has pop-up blocker enabled by default after installation.

Resolution

Disable pop-up blocker in Mozilla Firefox, or add the root URL as an Exception. You can manage pop-ups in Firefox in Options->Privacy & Security on the Permissions section.

Keywords

popup, pop-up, Mozilla Firefox, browser, Content, Can't launch , KBA , LOD-SF-LMS-PCM , LMS Icontent , Problem

Product

SAP SuccessFactors Learning all versions