2475177 - touch ID / fingerprint for mobile limited to 1 account

SAP Knowledge Base Article - Public

2475177 - touch ID / fingerprint for mobile limited to 1 account

Symptom

  • Fingerprint/touch ID authentication is only available to one profile when multiple profile is enabled

Environment

  • BizX Platform

Reproducing the Issue

1. Ensure that Fingerprint authentication is enabled in Admin Center > Enable Mobile Features > Mobile Security > Mobile Password > Enable Fingeprint Support
2. Configure SF mobile app using fingerprint.
3. Enable Multiple Profile.
4. Configure another user in the same device.
5. User will be asked to supply a password and not fingerprint

Cause

  • This is expected behaviour

Resolution

  • Requirement is user will have only 1 profile(Which would be admin profile) of his own which he could authenticate using Fingerprint.
  • When multiple profiles are activated, the admin profile would be asked for fingerprint authentication. All the other profiles are activated using only password.

Keywords

  • Touch ID
  • Fingerprint
  • Mobile app
, KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core all versions