SAP Knowledge Base Article - Public

2475140 - Multiple Ship-to Parties on Ticket Creation


When creating a ticket for a customer with multiple Ship-to parties, the Ship-to field on the ticket is automatically filled.

Reproducing the Issue

  1. Go to Service work center.
  2. Go to Tickets view.
  3. Click on New Ticket.
  4. Select a Customer with multiple Ship-to parties - Ship-to field is automatically filled.


This is what happens when you choose the customer:

  1. First, it looks at the maintained relationships and looks for Ship-to relationships.
  2. Among the ones there, it chooses the one which matches the Sales Organization, Distribution Channel and Division Code.
  3. If there are multiple entries that match, it chooses the one with the Main indicator.
  4. If there is no Main indicator, then it chooses a random one.

This is the expected behavior of the SAP Hybris Cloud for Customer.


KBA , AP-SLO , Sales Order Processing , How To


SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708