2474740 - Learning: Reminder notification sent to enrolled users for inactive schedule offering

SAP Knowledge Base Article - Public

2474740 - Learning: Reminder notification sent to enrolled users for inactive schedule offering

Symptom

  • Users are receiving schedule offering delivery notification for inactive schedule offerings.
  • SO reminder notification triggered for inactive schedule offerings

Environment

Learning Manangement System
SuccessFactors LMS

Reproducing the Issue

1. Inactivate   a schedule offering

2. Ensure users are still enrolled in the SO

3. Run Schedule offering Delivery APM

Cause

Scheduled offering is inactive but not cancelled

Resolution

  • Reminder notifications are triggered to users because schedule offering is not cancelled.
  • Admin has to ensure the following things to avoid reminder notifications to users for inactive SO

1. Remove all enrolled user from SO
2. OR Cancel the SO after inactivating it.

Keywords

schedule offering reminder, so reminder notification, inactive schedule offering, inactive so, reminder notification inactive schedule offering , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705