2474636 - Job Profile Template keeps on loading

SAP Knowledge Base Article - Public

2474636 - Job Profile Template keeps on loading

Symptom

> This KBA guides on how to fix Job Profile Template Loading issue

Environment

  • All HCM Versions  - Job Profile Builder

Reproducing the Issue

> Manage Job Profile Template > Click "Edit"

TemplateLoading.JPG

Note: Screen will only load

Cause

  • The rootcause of this issue is because there are some Active Job Profiles linked to an "Inactive Role" that uses the Job Profile Template

Resolution

  •  Go to Manage Job Profile Template > Get the TemplateID of the affected Job Profile Template

id.jpg

Sample Job Template: 1011324

  • Go to "Import and Export" > Export Data > Export "Job Profile" 

export.JPG

  • Go to "Monitor Job" > Download and Extract Job Profile Data.
  • Open the following Files:
    • Job Template-Assigned Families.csv
    • Job Profile.csv
    • Roles.csv

Data Checking:

    • Job Template-Assigned Families.csv -> Check if all Families link into the Templates are "Active" by Filtering Job Template.GUID (ID: 1011324)
      • If you found an Inactive "Family" then reactivate the Family in order to Modify the Job Profile Template.

family.JPG

    • Roles.csv -> Check "Inactive" Role by filtering the status to "I" and Open Job Profile.csv to check if this "Inactive" Role is mapped/linked to a Active Job Profile by Filtering the Role.GUID in the File.

                      Sample Role: Test Role 1 (Role GUID: 1011321)

Roles.csv

roooo.JPG

Job Profile.csv

jpc.JPG

Solution: Customer's may choose from the following option in order to resolve the issue.

OPTION A: Customer may reactivate the Role from Manage Job Profile Content

accc.jpg

OPTION B: Customer may inactivate the Job Profile Link to the Template in Manage Job Profile 

deeee.jpg

Feature Checking: 

Check Job Profile Template if now accessible

et.JPG

Keywords

KBA , LOD-SF-EP-JPB , Job Profile Builder , Problem

Product

SAP SuccessFactors HCM Core all versions