SAP Knowledge Base Article - Public

2474623 - "To" field in Ticket Interaction Reply Showing More than one E-mail Address

Symptom

When you are replying a Ticket interaction you notice various e-mail addresses in the "To" field.

Reproducing the Issue

  1. Go to Service work center;
  2. Open Ticket view and open Ticket XYZ (XYZ stands as a Ticket ID);
  3. Click on Interactions tab;
  4. Click on the Reply button;
  5. Notice the extra e-mails in the To field.

Cause

The Reply button in the Interactions pane behaves as a "Reply all", considering all e-mails in the last interaction. This is the system standard behavior.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C ADDINS 1705