2474467 - Unable to launch content- error "XML Signature failed validation"

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2474467 - Unable to launch content- error "XML Signature failed validation"


All the users receive the error message shown below when trying to launch online content hosted in Icontent in one specific instance.

Error may include:

  • java.lang.Exception: ERROR : Entitlement Launch Request is invalid: XML Signature failed validation
  • at com.plateau.icontent.entitlement.common.launchrequest.LaunchRequestUtil.getVerifiedLaunchRequest
  • at com.plateau.icontent.entitlement.sessionservice.bo.impl.DigitalSignatureServiceImpl.verifyLaunchRequestSignature
  • Caused by: java.lang.Exception: XML Signature failed validation



SF LMS instance using Icontent hosted online content.

Reproducing the Issue

  1. User launches online content
  2. User recevies the error instead of viewing the content


The setting "iContentAccountPrivateCertificateBase64" might be populated with the wrong value in System Admin> Configuration> System Configuration> ICONTENT.


If you encounter this issue, please contact the Support and a request will be created to verify and correct the configuration required.


KBA , LOD-SF-LMS-PCM , LMS Icontent , LOD-SF-LMS , SuccessFactors Learning , Problem


SAP SuccessFactors Learning 1705