2474467 - Unable to launch content- error "XML Signature failed validation"

SAP Knowledge Base Article - Public

2474467 - Unable to launch content- error "XML Signature failed validation"

Symptom

All the users receive the error message shown below when trying to launch online content hosted in Icontent in one specific instance.

Error may include:

  • java.lang.Exception: ERROR : Entitlement Launch Request is invalid: XML Signature failed validation
  • at com.plateau.icontent.entitlement.common.launchrequest.LaunchRequestUtil.getVerifiedLaunchRequest
  • at com.plateau.icontent.entitlement.sessionservice.bo.impl.DigitalSignatureServiceImpl.verifyLaunchRequestSignature
  • Caused by: java.lang.Exception: XML Signature failed validation

 

Environment

SF LMS instance using Icontent hosted online content.

Reproducing the Issue

  1. User launches online content
  2. User recevies the error instead of viewing the content

Cause

The setting "iContentAccountPrivateCertificateBase64" might be populated with the wrong value in System Admin> Configuration> System Configuration> ICONTENT.

Resolution

If you encounter this issue, please contact the Support and a request will be created to verify and correct the configuration required.

Keywords

KBA , LOD-SF-LMS-PCM , LMS Icontent , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1705